How do I submit a Support Ticket?

Upon completion of this article you will understand how to submit a support ticket through the NopSec website.

Overview

The following steps will guide you through submitting a support ticket using the NopSec website.

1. Navigate to https://www.nopsec.com
2. On the home page hover your mouse over the “Resources” title at the top of the page and click on “Knowledge Base”. 
3. At the bottom of the Knowledge Base page click on “Submit a Support Ticket”.
4. Complete all of the required fields which include:
   1. First Name
   2. Last Name
   3. Email
   4. Company Name
5. Enter a short title that identifies the issue you wish to resolve.
6. Select an issue category from the “Issue Category” drop down list.
   1. NOTE: If the category list does not contain a selection that accurately describes your issue select “Other”
7. In the Additional Details or Recreation Steps box provide a detailed description of the issue and any troubleshooting steps you have already performed.
8. Leverage the “File Upload” option to provide any supporting documentation like log files, screenshots or data exports.
9. Click on the “Submit” button to create a ticket and you will receive and email confirmation.